Dynamics 365 Learning, Training and Resources Series: Partner Next Free Available training videos and material

In this series of post regarding Dynamics 365 Learning and Personal Development, I discussed some of the basics for learning Microsoft Dynamics 365 including an Introduction to Learning Dynamics 365, setting up trial Dynamics 365 Online instances and Creating your Learning Plans in Dynamics Learning Portal

In the last post in this series, I also talked about gaining access to Dynamics 365 Talent Portal through various ways.

In this post, I’d like to introduce Partner Next and its free training videos section. You can see the full list of Dynamics 365 training videos on this Partner Next section. The Videos cover various Dynamics areas including Customer Service, Operations, Sales, Financials and a lot more.

Here is a list of each Video on this page:

Module 1: Getting started with Dynamics 365
Module 2: The market opportunity with Dynamics 365
Module 3: Dynamics 365 workload 101 – Customer service and sales
Module 4: Dynamics 365 workload 101 – Operations and financials
Module 5: Dynamics 365 workload 101 – Customer insights and marketing
Module 6: Dynamics 365 workload 101 – Field service and project service automation
Module 7: Building a Dynamics 365 practice
Module 8: Key industry scenarios for Dynamics 365
Module 9: Dynamics 365 transactional options
Module 10: Next steps

Finally, Talent 365 Portal has an interesting Dynamics 365 Readiness guide, and you can also review their current Dynamics Learning Portal course catalogue for Dynamics 365

Hope this helps all new Dynamics 365 Learners! Always remember you can join the CRM Boutique Mentoring programme if you want a Mentor to support you through your career development.

Introduction to basic and essential Dynamics 365 Learning & Studying material and content – Part 2

This is the second article of my series on the introduction and first steps to study and learn Dynamics 365 if you are new to the technology and platform. If you have missed the first post, then I suggest you read it first please to ensure you keep up with the flow.

Now that you have a Dynamics 365 instance, you need to start following a step by step training or guide to learn Dynamics 365 functionality. I strongly suggest using Microsoft Dynamics Learning Portal as it has training videos, virtual sessions, live online training and training guides and content for Dynamics 365 across the various modules: Sales, Services, Field Services, Project Services, Marketing, etc. This is all delivered through what is called “Dynamics Learning Plans”.

In summary, the Dynamics Learning portal offers two types of learning plans:

  • Readiness Learning Plans are recommended, product-specific, role-based, sequentially ordered and category-driven plans that prompt users through the curriculum, while highlighting certification and specialized topics.
  • My Learning Plans have an intuitive, user-friendly UI that provides more flexibility and customization without sacrificing current features. My Learning Plans are offered in two views:
    • Tracks and Capabilities view offers users the option of viewing a taxonomy-driven format that displays the training assets in your learning plan alphabetically by track and capability. While users will not be able to edit from within this plan, they will have the ability to track progress, print, export and apply filters.
    • Customized view offers a taxonomy free, cross product, sequentially ordered format, enabling users to organize their unique plan, while providing the flexibility that is required to fit partner’s business model. Users can select this view to create new plans, add assets, edit the plan, reorder groups or training assets, create, add or rename groups, apply filters, track progress, share, print and export.

My suggestion is that you choose the Readiness Learning Plan, select levels 100 and 200,

select “Application Consultant” role

and then select the business application you are most interested in (Sales, Customer services, etc.)

Here are the results that come back from these selections:

Once you got the results, you can start adding these results to your learning plan using the “+” under my learning plan in the bottom right hand corner.

In my next blog post, I will discuss more about how to gain access to Dynamics Learning Portal if you don’t have it through your Microsoft partner or customer account. I will also cover the next learning and development areas and options available to progress your career in Dynamics 365.

Dynamics 365 CRM Business Process Flow new data model structure and Security considerations

Microsoft Dynamics 365 Business Process Flows (BPF) have seen a major upgrade recently since the move from Dynamics CRM 2016 (version 8.1) to Dynamics 365 (version 8.2). The change is not only to the new Business Process Flow designer but it is extended to adding few more capabilities are particularly useful for many situations. For example, you can now add a workflow to a Business Process Flow and you have few more actions to steps.

The major enhancement that happened to Business Process Flows are around its data model. Business Process Flows are now an entity with each instance of each BPF created as a record (otherwise you couldn’t have had a BPF firing a workflow).

However, this comes with additional changes that you need to be aware of. For example, you now have a tab on every Dynamics Security Role which is called business process flow. This tab lists every BPF available in the Dynamics CRM instance so you can apply the various CRUD privileges to each BPF as part of each security role.

This also means that when you go to the Business Process Flow designer, you can no longer select specific security roles assigned to your BPF. This is now done inside your Security Role. It’s an important change that may confuse old timers who lived inside Dynamics CRM for so long!

Please also note that this means if you migrate a custom security role from Dynamics CRM 2016 (v 8.1) to a Dynamics 365 (v 8.2), your security role may not have the required privileges assigned.

So in summary, rather than assigning security roles to a Business Process Flow from within the Business Process Flow designer, you apply these inside each one of your security roles.

Hope this helps!

Dynamics 365 Apps security roles and other security considerations

I have recently built a few Microsoft Dynamics 365 Apps for a Dynamics 365 CRM Solution. I personally found the whole Dynamics 365 Apps idea to be brilliant as it does remove a lot of the clutter / noise / unnecessary entities, buttons, etc. that users don’t need. These are then replaced with a single App that only has what a user requires for their day to day operations. For example, a CRM call centre user will have an App that only shows the entities, forms, dashboards, business process flows, etc. that they need and nothing more. This provides a greater customer experience and higher user adoption and engagement (I saw this first hand).

Back to the subject of the post! Dynamics 365 Apps security can be applied using security roles as follows (source: :

  1. Go to Settings > My Apps.
  2. In the lower right corner of the app tile you want to manage access for, click the More options button , and then click Manage Roles.
  3. In the Manage App dialog box, Choose whether you want to give app access to all security roles or selected roles.
  4. Roles. If you choose Give access only to these roles, select the specific security roles (Important: see point “a” below)
  5. Click Save and
  6. Finally, re-publish your App (the last step is optional).

Sounds simple, correct? Well, there are a couple of “Gotcha” considerations that you have to be aware of:

a. Any security role that you choose from the list of roles that can access an App, MUST (I repeat MUST) have the “Read App” privilege. You can check that by opening the required security role and navigate to “Customizations” and you will see the “App” privilege in the first line under security role -> customisations. This is really important:

b. You can hide the “Custom” app which is basically the original conventional Dynamics CRM standard access app to all security roles (except to administrators) by clicking on “Hide for all Roles” on the “Custom / Full” App. This makes this app disappear from the left hand list of available Apps to standard users. However, if the user types in the standard CRM url they will still be able to access it, yet with limited data access based on their security roles. For example, if a user typed in: https://yourcrminstance.crm4.dynamcis.com they will access the custom / full app. You should always make sure your users only use the Apps in this case so for example:


Finally, we all know that this great new features, Dynamics 365 Apps, is still a brand new capability so it will continue to evolve and improve in the upcoming releases – so watch this space!

Hope this helps.


#MSDyn365 Possible issue with Notes on Dynamics 365 CRM latest version

This post is a bit unconventional. I’m facing an issue on the new Dynamics 365 latest build that I’m not sure if it is a real issue or is it something on my side! Here is what I have:  a brand new CRM sandbox instance that I have reset to be built on version Dynamics 365. I create 1 custom entity called Test and I add only Notes to this entity – no activities, just notes.

I create a new record from entity Test and the record is created fine. Close this record and I try to reopen it, then I get the Notes section without the small rectangular area “Enter a note” which we use to create a new note! i.e. I cannot create a new note. I try to refresh the page few times but still doesn’t show (except with IE after few times – read further below)

This is what I get:

While what I should get is this:

The error shows on all browsers: IE, Edge, Chrome and Firefox except that with IE, after I click refresh (F5) several times it works, and I get the “Enter a note” box. I usually need to click refresh at least 3 times for it to work with IE. With all other browsers, the problem persist and I cannot create a new note regardless of how many times I click refresh.

To minimise the cause of the issue, I tried this again on a new and different CRM instance which is also a sandbox Dynamics 365 that I have just reset and then add a simple new custom entity with notes only.

The workaround I found so far is that if you add activities to the entity, so that the entity has notes and activities, then the social pane shows fine with the correct Notes box to create new notes. However, any custom entity that only has notes, you cannot create a new note from any browser except IE if you click refresh few times. Also when you first create the entity, you can create a note first time. However, try to close this record and re-open it and the problem starts to appear.

Finally, to minimise any other cause, I tried to access both instances from a completely different computer and it is exactly the same behaviour as above.

Is anyone else having the same issue or heard of this being reported to Microsoft?

I got some feedback confirming the same issue on the Dynamics CRM Community portal:  https://community.dynamics.com/crm/f/117/p/223202/601756

Any comments or feedback are much appreciated.