Important list of Deprecated Features and Funcationalities in Microsoft Dynamics 365

If you are currently responsible for a Microsoft Dynamics CRM system or planning / delivering a Dynamics 365 solution, then you need to be aware of this important Microsoft announcement about the deprecation of some features and functionalities.

Microsoft defines “Deprecated” as an intention to remove the feature or capability from a future major release of Dynamics 365. The feature or capability will continue to work and is fully supported until it is officially removed. This deprecation notification can span a few years. After removal, the feature or capability will no longer work.

Hence, you should start planning replacing these features from your current Dynamics systems or avoid using these capabilities in your current Dynamics 365 implementation projects.

Here is the list of features, functionalities and capabilities officially deprecated and will be removed from Microsoft Dynamics 365 CRM:

  • Dynamics 365 for Outlook (Outlook client) is deprecated
  • Service scheduling in Dynamics 365 for Customer Service is deprecated
  • Dialogs are deprecated
  • Usage of Parature knowledgebase as the Dynamics 365 knowledge management solution is deprecated
  • Project Service Finder app is deprecated
  • Contracts, Contract Line Items, and Contract Templates entities are deprecated
  • Relationship Roles are deprecated
  • Mail Merge is deprecated
  • Announcements are deprecated
  • Ready-to-use business processes available through Add Ready to Use Business Processes setting are deprecated
  • Silverlight (XAP) web resource is deprecated
  • The following client APIs are deprecated
    Xrm.Page
    Xrm.Page.context
    Xrm.Page.context.getQueryStringParameters
    Xrm.Page.context.getTimeZoneOffsetMinutes
    Xrm.Page.context.getUserId
    Xrm.Page.context.getUserLcid
    Xrm.Page.context.getUserName
    Xrm.Page.context.getUserRoles
    Xrm.Page.context.getIsAutoSaveEnabled
    Xrm.Page.context.getOrgLcid
    Xrm.Page.context.getOrgUniqueName
    Xrm.Page.data.entity.save(string)
    Xrm.Page.data.entity.getDataXml
    GridRow.getData
    GridRowData.getEntity
    Xrm.Mobile.offline
    parent.Xrm
    addOnKeyPress
    removeOnKeyPress
    showAutoComplete
    hideAutoComplete
    Xrm.Utility.alertDialog
    Xrm.Utility.confirmDialog
    Xrm.Utility.isActivityType
    Xrm.Utility.openEntityForm
    Xrm.Utility.openQuickCreate
    Xrm.Utility.openWebResource

 

For full details about these deprecations and the official Microsoft announcement, please refer to the following Microsoft Documentation:

https://docs.microsoft.com/en-us/dynamics365/get-started/whats-new/customer-engagement/important-changes-coming

Please note that deprecations described in this post and in the original Microsoft Documentation announcement, apply to Dynamics 365 Customer Engagement as of the July 2017 Update. All Dynamics professionals should use this information to prepare for future releases of Dynamics 365.

Customer Engagement refers to the applications that make up the CRM portion of Dynamics 365, which includes the Sales, Customer Service, Field Service, and Project Service Automation applications.

 

Everything you need to know about the upcoming Free Dynamics 365 Training Bootcamp at Microsoft UK London Paddington offices

CRM Saturday and CRM Boutique Mentoring programme are arranging a FREE Dynamics 365 CRM classroom training delivered by a number of Microsoft MVPs and Dynamics Experts. The event will also be used to raise funds to the London Fire Relief, British Red Cross. 100% of donations go directly to the charity. Trainers are volunteering and dedicating their Saturday to give back to the Dynamics community through training and to raise money to a good cause.

Thanks to Microsoft UK and our sponsors, there will be free lunch and refreshments throughout the day!

This hands-on classroom based training has 3 Tracks:

  1.  Track A: Application Core for those looking to learn the basics of Dynamics 365 functional capabilities. The focus of this track is at professionals and individuals moving into Dynamics 365 who want to learn the core Dynamics 365 CRM Sales and Customer Services application from a functional, capability and features knowledge. If a consultant already knows Dynamics 365 application good enough, then they should look at registering an interest in Track B: Configuration and Customisations of Dynamics 365. There will be a hands-on project expected to be delivered by groups of attendees in this track.
  2. Track B: Configuration and Customisation with No Code or Custom Development: for individuals who know Dynamics features and capabilities but want to learn how to configure the platform without code or development. It’s specifically aimed at professionals and End Users who want to get a hands-on training on how to configure and customise the system using out of the box configuration capabilities. Attendees must understand the application functionality well to attend this track, otherwise please register your interest in track A. There will be a hands-on project expected to be delivered by groups of attendees in this track.
  3. Track C: Unified Service Desk Specialist training. This is a highly specialised Unified Service Desk training by Microsoft MVP Neil Parkhurst with a combination of lessons and labs to get everyone a hands-on experience on setting up and configuring Dynamics 365 USD.

Securing your place:

Places are limited so please register your interest here as soon as possible before we close down the registration of interest: http://crm.boutique/register

Please remember to fill in all details included under the options section of the registration page.

If you have registered with CRM Boutique before, then you only need to update your account page. Make sure you update the options to confirm your interest in joining the bootcamp and which track you would like to be considered for.

Registration of interest must have details on how you see this training can help your career.

Registration of interest without full information including why you should be allocated a place, will be disregarded.

Places are allocated by application NOT on first come first serve basis.

 

Fundraising and Donations:

To extend the benefit of this bootcamp training we are using the event to raise funds for the London Fire Relief, British Red Cross. Trainees are expected to make a donation to this cause via the following Just giving page:

https://www.justgiving.com/fundraising/saturday-bootcamp

Please note that 100% of all donations go straight from Just Giving to the Charity directly. We do not take any donations and we don’t even process it.

Sponsors:

Thanks to our sponsors,

  1. Microsoft UK, our host
  2. Scribe Software, Platinum Sponsor, and,
  3. Nigel Frank International, Gold Sponsor,

Thanks to them, this training has been made a reality. Without our sponsors, we wouldn’t have a venue, food and refreshments all day and we wouldn’t have been able to cover all training costs. Our Sponsors are the ones who made this event free!

Any sponsorship money left after covering the event costs, will be donated to the same JustGiving page for the British Red Cross.

Featuring these exceptional experts and MVPs: Raz Dynamics , Neil Parkhurst , Baris KANLICA , Janet Robb and more!

Hands-on Projects and Labs:

Tracks A and B will have hands-on projects to be delivered by groups of trainees. Track C will have a number of Labs. For this reason, all trainees are expected to bring in their own laptops with them. All trainees will also need to register for a free 30 days trial Dynamics 365 instance ahead of coming to the training. This is very important as otherwise, trainees will not be able to participate and may not get the full benefit of the training.

Awards and Prizes:

In addition to all of this, our sponsors will be offering valuable prizes as awards to highest performing trainees in the bootcamp. There will also be a raffle with excellent prizes.

More details to be announced on the day!

Full information here: https://www.linkedin.com/pulse/free-dynamics-365-training-bootcamp-microsoft-london-offices-mostafa

CRM Saturday is a free non-for-profit Microsoft Dynamics 365 event held in multiple cities around the world from Europe to Australia which has been extremely well received globally with very positive feedback and excellent participation.

CRM Boutique is a free Dynamics 365 Mentoring programme which has gained a large audience and membership over the past few months.

Free Dynamics 365 Entry Level Beginners and Introductory Training for Professionals who want to move to and learn Dynamics 365

Are you new to Dynamics 365 or have recently started to learn / study the Dynamics 365 CRM Platform?

Perhaps you want to learn what you can achieve using the Dynamics 365 platform?

You could be an IT professional who knows CRM concepts, worked with other CRM systems but wants to learn Dynamics 365 functionality, features and capabilities?

Or may be, you want to sell Dynamics 365 or participate in Dynamics 365 solution Pre-sales activities?

If your answer is “Yes” to any of the above questions, then apply to “Track A” of the upcoming FREE Dynamics 365 training bootcamp in Microsoft London Paddington offices on 22nd July 2017.

Track A Training will be led by ex-Microsoft and Dynamics 365 expert: Janet Robb

Not only you will learn features and functionalities in Dynamics 365 but Janet will also cover platform capabilities that directly increase User Adoption and improves Dynamics programmes success.

Places are limited so register your interest as soon as possible at: http://crm.boutique/register.

Full details about this free Dynamics 365 training bootcamp on Saturday 22nd July 2017 can be found here:

https://www.linkedin.com/pulse/free-dynamics-365-training-bootcamp-microsoft-london-offices-mostafa

Pub chain J.D. Wetherspoons has deleted its entire Customers emails database – Better for GDPR compliance!

Pub chain J.D. Wetherspoons has deleted its entire email mailing list. Not only that, the company has announced will stop sending newsletters via email.

Accord to a wired news article, the decision was announced on Friday June 23 in an email from chief executive John Hutson. In the email, Wetherspoons CEO said that “Many companies use email to promote themselves, but we don’t want to take this approach – which many consider intrusive,” “Our database of customers’ email addresses, including yours, will be deleted.”

The news comes after several UK companies have received fines for sending marketing messages to customers who didn’t explicitly consent to receive emails.

Information Commissioner’s Office (ICO) fined airline Flybe, car manufacturer Honda and Morrisons supermarket amongst other organisations.

Many analysts regard these fines as a warning call to organisation not taking seriously the upcoming Directive of Data Protection Regulations (GDPR)

Jon Baines, chair of The National Association of Data Protection and Freedom of Information Officers, said: “On a risk basis, it’s just not worth holding large amounts of customer data which is bringing insufficient value,”

This is again part of GDPR expectations. Organisations should only capture and store information it requires for its operations and not just keep customers data without good business reasons or without proper protection.

If you have a Dynamics 365 solution or an in-flight Dynamics 365 implementation programme and you haven’t already considered GDPR considerations for your solution, please make appropriate arrangements as soon as possible.

You can read all my articles on GDPR considerations for Dynamics 365 CRM systems, solutions and implementation programmes here:

http://www.mohamedmostafa.co.uk/blog/category/gdpr/

Hope this helps!

 

Link to Dynamics 365 Preview Executive Briefing July 2017 video – in case you missed it

Hi Folks,

In case any of you couldn’t attend the Executive Briefing here are the links to the event recorded videos. I would say this event is a must-attend for anyone working on Dynamics 365 as it includes some of the largest updates and new features ever announced about Dynamics 365.

Here are the links:

Day 1: https://infopedia.eventbuilder.com/view?eventid=r9h2n6

Day 2: To be Published (Come back soon)

Day 3: To be Published (Come back soon)

Hope this helps!

 

Join the Dynamics 365 Insider Programme Executive Briefing events

If you are a Microsoft Dynamics 365 professional working as a consultant for a Microsoft partner or for a Dynamics CRM end user (client), then it is highly recommended for you to join the Insider Programme Executive Briefing event.

You can access them all here:

https://infopedia.eventbuilder.com/index?landingpageid=CMIM6K

The event is confirmed over 3 days. It will cover July 2017 updates coming to Dynamics 365. The Preview Executive Briefing is now confirmed for June 20, 21 & 22.  Sessions will run each day from 8:00am PST through to 11:30am PST which is 4pm to 7:30pm UK Time.

Make sure you attend to hear about the latest and the greatest in the world of Dynamics 365 CRM.

Hope this helps!

 

Join Microsoft Dynamics 365 UK Business Forward event Thursday 22nd June 2017

Microsoft UK is holding an important online event for Dynamics 365 called Microsoft Dynamics 365 Business Forward. The event will be held on Thursday 22nd June 2017 at 10am UK time.

Here is a link to register and join the event:

https://www.microsoft.com/en-gb/dynamics365/business-forward

The event will feature some keynote speakers including Scott Guthrie, Executive Vice President, Microsoft Cloud Globally. It will also feature James Philips and Judson Althoff, both Microsoft VPs as well.

For all Dynamics 365 Professionals in the UK, I think this event is important to attend so make sure you join it online. You could literally have it running in the background while you are delivering your lovely Dynamics 365 Solution! At least, that’s what I do!

Hope this helps!

Microsoft Dynamics 365 wins 2017 CRM Magazine Service Leader Awards

Microsoft Dynamics 365 is continuing its fast market share growth and is making all the right noises in the CRM domain globally especially with all the new exciting features and capabilities including the new LinkedIn integrations with Dynamics.

Microsoft has just announced that they won the 2017 CRM Magazine aware for Customer Service Leader and Case Management Leader.

Forrester has said in their reasoning for the award that Microsoft’s customer service solution “continues a sharp focus on usability and rapid time to proficiency. Additionally, it has strong vertical plays, including in key customer service markets such as financial services and retail.”

I think this is an excellent recognition for the Dynamics 365 platform which is confidently moving towards CRM market domination.

More details of the announcement can be found here:

https://community.dynamics.com/b/msftdynamicsblog/archive/2017/03/30/microsoft-wins-in-2017-crm-magazine-service-leader-awards