Microsoft Dynamics 365 #MSDyn365 – CRM Online versus #MSDynCRM On-premise comparison of features, capabilities & updates

The newly announced Microsoft Dynamics 365 is certainly a massive and exciting move by Microsoft to gain additional market share of CRM & ERP Business Solutions. Dynamics 365 with its CRM, Ax and Nav components and the ability to integrate them together via Common Data Services (previously known as Common Data Model) is certainly an interesting step forward for everyone in the Dynamics Community. Microsoft Flow, Power Apps and the new Power BI capabilities are all adding to the positive hype but also adds to the pressure on Microsoft Dynamics Implementation partners to keep up to speed with all these new technologies and features.

One big question, my clients are currently asking is whether or not they should consider CRM Online and Ax Online (Dynamics 365), a hybrid of the two or even a hybrid model (CRM Online and CRM on-premise hybrid setup).

I found this article on Microsoft Dynamics 365 Help and Training (Customer portal) to be really good high level comparison that can help businesses make the decision.

In my view, the important observation from the comparison table below is that Microsoft increasing focus on Artificial Intelligent is concentrated on the Cloud with most of these capabilities and features Online only. Other significantly important and rising features such as Microsoft Dynamics Field Services and Microsoft Project Services Automation are all Dynamics 365 Online only. Some excellent new features such as App designer and Sitemap designers are also Dynamics 365 CRM online only.

For any organisation considering or planning to use any of these features, they will certainly need to consider Dynamics 365 cloud (previously known as CRM Online).

Here is the full comparison list as per the Dynamics Help and Training article referenced above – more comparisons can be found on the actual article:

Feature Dynamics 365 (online)/Dynamics 365 (on-premises)
3rd party S2S Inbound Authentication Microsoft Dynamics 365 (online) only
Advanced Service Analytics Microsoft Dynamics 365 (online) only
Analyze with Power BI (requires Power BI) Both
App Source Both
App designer and sitemap designers Microsoft Dynamics 365 (online) only
Business process analytics (requires Power BI) Both
Connected Field Service Microsoft Dynamics 365 (online) only
Customer backup and restore Microsoft Dynamics 365 (online) only
Customer Insights service Microsoft Dynamics 365 (online) only
Data Export service Microsoft Dynamics 365 (online) only
Document suggestions Microsoft Dynamics 365 (online) only
Dynamics 365 administration Microsoft Dynamics 365 (online) only
Dynamics 365 Admin Role in Office 365 Microsoft Dynamics 365 (online) only
Dynamics 365 App for Outlook enhancements Both
Dynamics 365 Connector Updates for Power App and Flow Both
Editable grids Both
Exchange booking integration Both
Field Service enhancements Microsoft Dynamics 365 (online) only
Gamification Microsoft Dynamics 365 (online) only
Mobile authenticated mashups Microsoft Dynamics 365 (online) only
Mobile homepage with Relationship Insights Microsoft Dynamics 365 (online) only
Mobile management enhancements Microsoft Dynamics 365 (online) only
Mobile Offline Data API Both
Mobile UI productivity Both
Modular business apps Both
Office 365 Groups enhancements Microsoft Dynamics 365 (online) only
Online customer backup and restore Microsoft Dynamics 365 (online) only
Partner Portal enhancements Microsoft Dynamics 365 (online) only
Portal service enhancements Microsoft Dynamics 365 (online) only
Project Service Automation enhancements Microsoft Dynamics 365 (online) only
Relationship Insights Microsoft Dynamics 365 (online) only
Relevance Search Microsoft Dynamics 365 (online) only
Resource scheduling optimization Microsoft Dynamics 365 (online) only
Scheduling unification Both
Sovereign cloud Germany Microsoft Dynamics 365 (online) only
Task-based experiences Microsoft Dynamics 365 (online) only
Threat management with SIEM Microsoft Dynamics 365 (online) only
Visual process designer Both

Hope this helps.

Mohamed Mostafa