Packt Publishing has recently asked me to review the “Microsoft Dynamics CRM 2011 Cookbook” book. I have just finished reviewing it and I found the book to be a good introduction to any new starters into the Dynamics CRM world.
The book has 10 chapters over about 380 pages. The book tries to cover all core features of Dynamics CRM including its installation, maintenance and administration. The book also provides a good overview on Data management and Dynamics CRM solutions management in chapters 4 and 5. It then tries to briefly explain customising Dynamics CRM using standard customisation and configuration capabilities. It also covers creating ribbon buttons, site map customisation and Microsoft Dynamics CRM Processes and Workflows. Finally, the book highlights the out of the box integration between Dynamics CRM and SharePoint.
I found the book to provide a good introductions to Dynamics CRM new starters at beginner-level. It helps their understanding of the Microsoft CRM software system and gives them basics on how to deploy, maintain, configure, and customize a Dynamics CRM 2011 applications.
The book also assumes the read has some basic IT Infrastructure knowledge and some functional knowledge of Dynamics CRM.
The book is available here: CRM 2011 Cookbook Pack Publishers